COMPLAINTS BOOK

Russell Experience
RUC: 20564414337
Address: Urb. LA PLANICIE E19, Cusco 08006
Phone: +51 946 033 024
Email: info@russellexperienceperutravel.com
Website: www.russellexperienceperutravel.com

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Consumer Identification

• Full name:

• DNI/CE/Passport:

• Phone:

• E-mail:

• Address:

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Identification of the Contracted Service

• Name of Tour/Service:

• Date of Service:

• Destination:

• Reservation Code (if applicable):

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3. Details of the Claim or Complaint

Type:
☐ Complaint: Dissatisfaction related to service/product.
☐ Complaint: Dissatisfaction with customer service or experience.

Description of the facts:
(Give a clear and detailed description of what happened).

Consumer request:
(Indicate what solution you expect: refund, improved service, etc.)

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4. Russell Experience Response

• Date received:
  (The agency should record the date the complaint or grievance was received.)

• Analysis and proposed solution:
  (Space reserved for official response from Russell Experience.)

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5. Consumer Observations

(Space for the consumer to indicate whether he/she is satisfied with the answer or to propose new observations).

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Important: This book of complaints complies with the regulations established by Indecopi (in Peru). Russell Experience is committed to provide attention and solution within a period not exceeding 30 working days after receipt of the claim or complaint.

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