{"id":1390,"date":"2025-07-07T15:31:02","date_gmt":"2025-07-07T20:31:02","guid":{"rendered":"https:\/\/russellexperienceperutravel.com\/claims-book\/"},"modified":"2025-09-01T10:03:52","modified_gmt":"2025-09-01T15:03:52","slug":"claims-book","status":"publish","type":"page","link":"https:\/\/russellexperienceperutravel.com\/en\/claims-book\/","title":{"rendered":"Claims Book"},"content":{"rendered":"\t\t
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COMPLAINTS BOOK<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Russell Experience<\/strong>
RUC:<\/strong> 20564414337
Address:<\/strong> Urb. LA PLANICIE E19, Cusco 08006
Phone:<\/strong> +51 946 033 024<\/a>
Email:<\/strong> info@russellexperienceperutravel.com<\/a>
Website:<\/strong> www.russellexperienceperutravel.com<\/a><\/p>

Consumer Identification<\/strong><\/h2>

  • Full name:<\/strong><\/p><\/li>

  • DNI\/CE\/Passport:<\/strong><\/p><\/li>

  • Phone:<\/strong><\/p><\/li>

  • E-mail:<\/strong><\/p><\/li>

  • Address:<\/strong><\/p><\/li><\/ul>

    Identification of the Contracted Service<\/strong><\/h2>

    • Name of Tour\/Service:<\/strong><\/p><\/li>

    • Date of Service:<\/strong><\/p><\/li>

    • Destination:<\/strong><\/p><\/li>

    • Reservation Code (if applicable):<\/strong><\/p><\/li><\/ul>

      3. Details of the Claim or Complaint<\/strong><\/h2>

      Type:<\/strong>
      \u2610 Complaint:<\/strong> Dissatisfaction related to service\/product.
      \u2610 Complaint:<\/strong> Dissatisfaction with customer service or experience.<\/p>

      Description of the facts:<\/strong>
      (Give a clear and detailed description of what happened).<\/p>

      Consumer request:<\/strong>
      (Indicate what solution you expect: refund, improved service, etc.)<\/p>

      4. Russell Experience Response<\/strong><\/h2>

      • Date received:<\/strong>
        (The agency should record the date the complaint or grievance was received.)<\/p><\/li>

      • Analysis and proposed solution:<\/strong>
        (Space reserved for official response from Russell Experience.)<\/p><\/li><\/ul>

        5. Consumer Observations<\/strong><\/h2>

        (Space for the consumer to indicate whether he\/she is satisfied with the answer or to propose new observations).<\/p>

        Important:<\/strong> This book of complaints complies with the regulations established by Indecopi (in Peru)<\/strong>. Russell Experience<\/strong> is committed to provide attention and solution within a period not exceeding 30 working days<\/strong> after receipt of the claim or complaint.<\/p>

        Send your Claim<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        Error:<\/strong> Contact form not found.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        COMPLAINTS BOOK Russell ExperienceRUC: 20564414337Address: Urb. LA PLANICIE E19, Cusco 08006 Phone: +51 946 033 024Email: info@russellexperienceperutravel.comWebsite: www.russellexperienceperutravel.com Consumer Identification Full name: DNI\/CE\/Passport: Phone: E-mail: Address: Identification of the Contracted Service Name of Tour\/Service: Date of Service: Destination: Reservation Code (if applicable): 3. Details of the Claim or Complaint Type:\u2610 Complaint: Dissatisfaction related to service\/product.\u2610 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1390","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nClaims Book - Russell Experience Per\u00fa Travel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/russellexperienceperutravel.com\/en\/claims-book\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Claims Book - Russell Experience Per\u00fa Travel\" \/>\n<meta property=\"og:description\" content=\"COMPLAINTS BOOK Russell ExperienceRUC: 20564414337Address: Urb. LA PLANICIE E19, Cusco 08006 Phone: +51 946 033 024Email: info@russellexperienceperutravel.comWebsite: www.russellexperienceperutravel.com Consumer Identification Full name: DNI\/CE\/Passport: Phone: E-mail: Address: Identification of the Contracted Service Name of Tour\/Service: Date of Service: Destination: Reservation Code (if applicable): 3. 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